Privacy policy

Last Updated: [9-7-2025]

Thank you for visiting www.solastajewellery.com. At Solasta Jewellery (“Solasta”, “we”, “us”, or “our”), we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit or interact with our website or use our services (“Services”).

1. Consent
By using the Site or engaging with our Services, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using the Site.

2. Information We Collect
A. Information You Provide:

  • Name
  • Email address
  • Mobile number
  • Shipping and billing address
  • Account credentials (if applicable)
  • Payment information (processed securely via third-party gateways)
  • Order and transaction details
  • Customer communication (e.g., messages, reviews, queries)

B. Information Collected Automatically:

  • IP address and geolocation data
  • Browser type and device information
  • Operating system and referral URLs
  • Pages viewed, duration of visit, and site navigation patterns
  • Cookies, pixels, web beacons, and log data

C. Third-Party Disclosure
We may share your information with carefully selected third parties to enhance your experience:

  • Service Providers – Payment gateways, shipping partners, technical support, and analytics tools
  • Marketing Partners – For email marketing, retargeting, or campaign promotions
  • Legal Authorities – When required by law or to protect our legal interests

We do not sell your personal data to third parties.

3. How We Use Your Information

  • Process orders and deliver products
  • Send transactional emails and service updates
  • Personalise your experience and recommend products
  • Provide customer support
  • Improve website performance, content, and Services
  • Conduct promotional and marketing communication (you may opt out)
  • Detect fraud and ensure security
  • Comply with legal and regulatory requirements

4. Cookies & Tracking Technologies
To improve site functionality and user experience, we use cookies:

  • Essential Cookies – Required for website operation (e.g. shopping cart, login)
  • Analytics Cookies – Help us understand visitor behaviour and website performance
  • Marketing Cookies – Support personalised advertising and campaign tracking

You can control or disable cookies via your browser settings.

5. Marketing Communications
By using our website or signing up for newsletters, you consent to receive:

  • Emails, SMS, or WhatsApp messages regarding new collections, offers, and updates
  • Retargeted ads via social platforms or web

You can opt out at any time by clicking “unsubscribe” in our emails or contacting us.

6. User-Generated Content
If you post reviews or testimonials on the Site, that information may become public. Please exercise discretion when sharing any personal details in public forums.

7. Data Retention & Security
We maintain reasonable security practices including SSL encryption and restricted access protocols to safeguard your personal data. While we strive to protect your information, no system is completely secure.

We retain your information only as long as necessary to fulfil the purposes stated in this Policy or as required by applicable law.

8. User Rights & Choices
You have the following rights over your personal information:

  • Access & Portability – Request a copy of your personal data
  • Correction – Update any inaccurate or incomplete information
  • Deletion – Request deletion of your personal data (subject to legal retention requirements)
  • Opt-Out – Unsubscribe from promotional communications at any time

To exercise these rights, please contact us using the details below.

9. Third-Party Sites & External Links
Our Site may contain links to third-party websites. Solasta is not responsible for the privacy practices, data policies, or content of such websites. We encourage users to review their policies before sharing personal information.

10. International Users
By using the Site from outside India, you consent to the transfer, storage, and processing of your data in India under Indian data protection laws.

11. Children’s Privacy
We do not knowingly collect information from individuals under the age of 18. If you believe a child has provided us personal information, please contact us to have it removed.

12. Fraud & Legal Action
Solasta reserves the right to initiate legal action or recover costs in cases of fraud, abuse, or violations of our Terms & Conditions. All disputes shall be subject to the jurisdiction of courts in Surat, Gujarat.

13. Updates to This Policy
We may revise this Privacy Policy periodically to reflect changes in technology, law, or business operations. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site indicates your acceptance of the updated policy.

14. Scope of Policy
This Privacy Policy applies solely to information collected through our website, www.solastajewellery.com. It does not apply to data collected offline, through social media channels, over the phone, at exhibitions, or via any other means not directly connected to the Site.

15. For questions or concerns, contact us at:

·        Email: info@solastajewellery.com

·        Phone: +91-9099035505

·        Registered Office: Solasta Jewellery, 1st Shop 301 TO 314, Kajiwala Complex, Near Rajhans Imperia, Ring Road, Surat, Gujarat, India