FAQ's
About Solasta
What is Solasta?
Solasta is a design-first fine jewellery label crafting bold, expressive pieces using certified lab-grown diamonds and hallmarked gold. We believe luxury should move with you — designed for self-expression, made with intention, and built to last through every version of you. Each piece is crafted entirely in-house, giving us complete control over quality, finish, and detail.
Where are you located?
We have display centres in Surat and Noida, where we meet clients by appointment. Whether you’d like to browse our collection or create something bespoke, we’d love to host you.
What makes Solasta unique?
Every Solasta piece is crafted entirely in-house — from sourcing and designing to setting and finishing — giving us complete control over quality. Our pieces combine modern aesthetics with uncompromising standards, designed to be worn, lived in, and remembered.
Understanding Lab-Grown Diamonds
What are lab-grown diamonds?
Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds — the only difference is where they’re formed. They’re created in advanced labs using the same conditions found deep within the earth.
How are they made?
They’re grown from a carbon seed using High Pressure High Temperature (HPHT) or Chemical Vapour Deposition (CVD) — replicating the earth’s natural diamond-forming process.
What quality of diamonds and gold do you use?
We use only EF colour, VS/VVS clarity, excellent cut lab-grown diamonds — carefully selected for brilliance, structure, and consistency and our 1 carat and above diamonds are IGI certified. All our jewellery is crafted in 14K or 18K BIS hallmarked gold — so you always know you’re getting the best.
Are they durable?
Yes — just like mined diamonds, lab-grown diamonds rank 10 on the Mohs scale of hardness. They’re built to last through everyday wear.
Jewellery & Craftsmanship
What metals do you use?
We offer jewellery in 14K and 18K BIS hallmarked gold, in white, yellow, or rose gold.
Can I customise or design something bespoke?
Absolutely. Whether you want to tweak an existing design or start from scratch, our team will guide you through the process. Custom orders are typically delivered within 7–14 days.
Do you offer engraving services?
Yes, on select pieces. Please mention this during your consultation and we’ll let you know what’s possible.
How should I care for my Solasta jewellery?
- Clean gently with mild soapy water and a soft brush
- Pat dry with a soft cloth and store separately
- Avoid contact with perfumes, chlorine, saltwater, or harsh cleaning agents
- Refrain from wearing during heavy lifting, workouts, or while applying cosmetics
We also offer cleaning, polishing, and repair services whenever your jewellery needs a refresh.
Orders, Exchange & Policies
What is your return or exchange policy?
We offer a lifetime exchange on all Solasta jewellery, so you can upgrade or revisit your style anytime. For eligibility or process, just reach out to us.
How do I track my order?
Once your order ships, you’ll receive a tracking link via WhatsApp or email. All orders are shipped free and insured across India.
Do you offer repairs or resizing?
Yes — we’re happy to help with repairs, resizing, or maintenance. Costs may vary depending on the service required.
Payments & Shipping
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and direct transfers. In-person payments can also be made in cash. For purchases above ₹2 lacs by cash, a PAN card is required.
Do you offer international shipping?
Yes, we do ship internationally. Once you place an enquiry, our team will get in touch to coordinate the best shipping method for your location.
Services & Support
How do I book a consultation?
You can book an appointment via WhatsApp, our website, or email. Whether you’re exploring something new or looking to personalise a piece, we’re here to help.
How can I reach customer support?
Feel free to reach out through our contact form, WhatsApp, or email. We typically respond within one business day.
✨ Still curious?
We’d love to hear from you. Whether it’s about sparkle, styling, or something uniquely yours — just drop us a message.